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15 Years of Making You Pool Party Ready✦ Elite Weekly Care • Modern Upgrades • LSI Water Chemistry • Certified Pentair & Jandy Warranty Station✦ Licensed • Bonded • Insured✦ 15 Years of Making You Pool Party Ready✦ Elite Weekly Care • Modern Upgrades • LSI Water Chemistry • Certified Pentair & Jandy Warranty Station✦ Licensed • Bonded • Insured✦
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Welcome to our Privacy Policy

 

Your privacy is important to us

It is NorCal Pool Service’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to norcalpool.com (hereinafter, “us”, “we”, or “norcalpool.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this Privacy Policy to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties.

This Privacy Policy, together with the Terms of Service posted on our Website, sets forth the general rules and policies governing your use of our Website.

 

Website Visitors

Like most website operators, NorCal Pool Service collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.NorCal Pool Service’s purpose in collecting non-personally identifying information is to better understand how NorCal Pool Service’s visitors use its website. From time to time, NorCal Pool Service may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

NorCal Pool Service also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://norcalpool.com/ blog posts. NorCal Pool Service only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

 

Gathering of Personally-Identifying Information

Certain visitors choose to interact with NorCal Pool Service in ways that require us to gather personally-identifying information. The amount and type of information gathered depends on the nature of the interaction.

We may collect personal information including name, email address, phone number, service address, and other details voluntarily submitted through website forms, service requests, account registrations, or other communications.

 

How We Use Your Information

We use collected information to:

  • Provide pool maintenance and related services
  • Schedule appointments and send service reminders
  • Respond to customer service inquiries
  • Send account notifications
  • Send promotional communications where consent has been provided
  • Improve our website and services

 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by NorCal Pool Service and does not cover the use of cookies by any advertisers.

 

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms of service of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

 

Aggregated Statistics

NorCal Pool Service may collect statistics about the behavior of visitors to its website. NorCal Pool Service may display this information publicly or provide it to others. However, NorCal Pool Service does not disclose your personally-identifying information.

 

Cookies

To enrich and perfect your online experience, NorCal Pool Service uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. NorCal Pool Service uses cookies to help NorCal Pool Service identify and track visitors, their usage of http://norcalpool.com/, and their website access preferences. NorCal Pool Service visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using NorCal Pool Service’s websites, with the drawback that certain features of NorCal Pool Service’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to NorCal Pool Service’s use of cookies.

 

Privacy Policy Changes

Although most changes are likely to be minor, NorCal Pool Service may change its Privacy Policy from time to time, and in NorCal Pool Service’s sole discretion. NorCal Pool Service encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

Credit & Contact Information

This privacy policy was created at privacyterms.io. If you have any questions about our Privacy Policy, please contact us via email or phone.

 

SMS Communications & Mobile Information

NorCal Pool, Inc. respects your privacy. You may opt in to receive SMS messages from NorCal Pool Service by providing your mobile phone number through our website forms, service agreements, digital checkboxes, written agreements, or other consent-based methods. Consent to receive SMS messages is not a condition of purchase.

We maintain records of SMS opt-in consent in accordance with applicable regulations. By opting into our SMS messaging service, you consent to the collection and use of your information as described below:

Data Usage: We use your information solely for sending service notifications, appointment reminders, customer care messages, account updates, and promotional messages where you have expressly consented

Message Frequency: Messages are recurring, and frequency may vary depending on service activity and account status.

Message & Data Rates: Message and data rates may apply. Your carrier may charge fees for sending or receiving text messages.

Data Retention: We retain your information while you remain subscribed to our SMS messaging service. You may request deletion of your information at any time.

Data Security: We protect your data using secure storage and reasonable safeguards to prevent unauthorized access or disclosure.

Support & Help: For help, reply HELP at any time. You may also contact NorCal Pool, Inc. at (925) 549-6801 or email ServiceRequest@norcalpool.com. You will receive a message including our contact information for assistance.

Opt-Out Instructions: You may opt out of the SMS list at any time by replying STOP or UNSUBSCRIBE to any message. After unsubscribing, you will receive a final SMS confirming your opt-out, and your number will be removed from our messaging list within 24 hours.

Non-Sharing Clause: We do not share your information with third parties for marketing purposes. NorCal Pool, Inc. will not sell, rent, or share collected mobile phone numbers.

 

Mobile Information Non-Sharing Clause

We do not sell, rent, share, or otherwise disclose your mobile phone number, SMS opt-in status, or messaging consent data to third parties or affiliates for marketing or promotional purposes.

We may share your mobile number only with trusted service providers and messaging platforms strictly for the purpose of delivering SMS communications. These providers are contractually obligated to safeguard your information and may not use it for marketing purposes.